Mission Statement

Eastgate Medical Group is committed to providing the highest standard of equitable care through its provision of convenient and continuous access to a well-trained and highly motivated primary healthcare team.

We undertake to:

  • Treat you with respect and courtesy at all times
  • Provide you with advice and treatment in a timely manner
  • Help you make decisions about your health by treating you with
  • respect
  • Discuss available treatments and refer you on to other experts
  • where necessary
  • Maintain confidentiality in what we discuss and the records we
  • keep on your behalf
  • Keep up to date with developments in healthcare by continuing to learn.

In return we ask you to:

  • Keep your appointment, or let us know as soon as possible if you are unable to attend
  • Only use urgent out of hours services for urgent conditions which can’t wait until the next day or over the weekend
  • Be nice to our staff! They work hard on your behalf
  • Let us know if you have any suggestions or cause for complaint as soon as possible
  • Let us know when we have done well.